Services
FACT: 40% of all denied claims and/or delayed claim payments are due to incorrect information obtained by front-end office staff.
Training will be custom-tailored to your clinic’s needs and cover the following topics:
1. Patient Interaction
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Greeting new and established patients
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Pleasant and effective patient interaction over the phone
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Collecting all required payments at time of service (co-payments, coinsurances, and deductibles, if applicable)
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Reducing Appointment Cancellations
2. Intake and Demographic collection
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Complete checklist on required patient information to properly verify insurance eligibility and benefits
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Collecting current MD referrals, Post-operative notes (if applicable), imaging reports (if applicable)
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Patient information required for Medicare MIPS Compliance
3. Dealing with Insurance companies
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Accurate gathering of insurance plan benefits and prior-authorization/certification requirements to avoid denied claims “due to no authorization/precertification obtained”
*Training will be conducted as 45-60 minutes via Zoom Meeting or in-person if possible
*Front desk training is included with a signed contract only

Front Desk Training

Revenue Cycle Management (For Start-Up and Established Medical Practices)
FACT: Most Healthcare Professionals find it difficult to stay laser-focused on patient-centered care when worried about billing & revenue.
For clients who do manage their own revenue cycle, this comprehensive service shifts daily responsibility of charge entry, claims filing, payment posting, claims follow-up, and denial management from the client to us.
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Error-free claim scrubbing of primary, secondary, and tertiary claims
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Electronic/Paper claim submissions via clearinghouse (no additional fee for paper claims)
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Appeal of Denied Claims
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Claims Tracking and Follow-up
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Monthly Comprehensive Revenue Reports of Outstanding Claims and Patient Balances
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Reimbursement Negotiation for Out of Network Claims
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Accounts Receivable Clean-up
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Support team that is always there for you