Training will be custom-tailored to your clinic’s needs and cover the following topics:

1. Patient Interaction

• Greeting new and established patients

• Pleasant and effective patient interaction over the phone 

• Collecting all required payments at time of service (co-payments, coinsurances, and deductibles, if applicable)

• Reducing Appointment Cancellations

2. Intake and Demographic collection 

• Complete checklist on required patient information to properly verify insurance eligibility and benefits 

• Collecting current MD referrals, Post-operative notes (if applicable), imaging reports (if applicable) 

• Patient information required for Medicare MIPS Compliance

3. Dealing with Insurance companies

• Accurate gathering of insurance plan benefits and prior-authorization/certification requirements to avoid denied claims “due to no authorization/precertification obtained”